Effective Date: August 2026
At SAT Enterprises, we strive to provide a smooth and reliable booking experience. Please read our cancellation policy carefully before confirming your reservation.
Booking Cancellation
Customers may cancel their booking by contacting our team via phone, WhatsApp, or email.
- Cancellations made 24 hours or more before the scheduled pickup time may be eligible for a full refund (if payment has been made in advance).
- Cancellations made less than 24 hours before pickup may be subject to cancellation charges.
- No-shows or failure to collect the vehicle at the agreed time may not be eligible for a refund.
Booking Modifications
If you need to change your booking date, time, vehicle, or pickup location, please contact us as early as possible.
We will make every effort to accommodate your request based on vehicle availability.
Refund Policy
Where a refund is applicable, it will be processed using the original payment method.
Refund processing times may vary depending on your bank or payment provider and typically take 5–10 business days.
Non-Refundable Situations
Refunds may not be available in the following situations:
- Cancellation made after the permitted cancellation period.
- No-show without prior notice.
- Incorrect booking information provided by the customer.
- Violation of the rental agreement or company policies.
Vehicle Availability
In rare circumstances where SAT Enterprises is unable to provide the reserved vehicle due to unforeseen reasons, we will:
- Offer a similar or upgraded vehicle (subject to availability), or
- Provide a full refund if no suitable alternative is available.
Early Vehicle Return
Returning the vehicle before the agreed rental period does not automatically qualify for a full or partial refund. Any refund will be reviewed on a case-by-case basis.
Force Majeure
SAT Enterprises shall not be held responsible for cancellations or service interruptions caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Government restrictions
- Road closures
- Severe weather conditions
- Civil disturbances
Customer Responsibilities
To avoid cancellation issues, customers are requested to:
- Provide accurate booking information.
- Carry valid identification and any required driving documents.
- Arrive on time for vehicle pickup.
- Inform us immediately if there are any changes to your travel plans.
Contact Us
If you have any questions regarding cancellations or booking changes, please contact us.
SAT Enterprises
📞 Phone: 0331-5470707
💬 WhatsApp: 0331-5470707
📧 Email: info@satenterprises.pk
📍 Office Address:
200-E DHA Rahbar Phase 11, Sector 1, Lahore, Pakistan
🕒 Business Hours:
24/7 Customer Support
